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Example: the support bot answering a shared-list question
Support bot
Online · reads all 240 articles
Try one
Can’t see a shared listCharged twiceExtension won’t sign in
Priya can’t see the grocery list I shared
Priya is a Teen · Helper in Aadhi Family, so she only sees lists she’s part of. Add her to the grocery list, or make her an Adult, and it appears immediately.
Change her roleRead the article
Didn’t solve it?Hand over to a human →

Common questions

How do I delete my account and data?
Settings → Account → Delete. You get an export first, then a 14-day grace period, then it’s gone from backups within 30 days.
Does the bot see my private data?
The bot only uses what’s needed to answer, only while you’re signed in, and never for training. You can ask anonymously instead.
Is there phone support?
Not yet. Email is the only channel that works today — a named contact and a direct line are planned for business workspaces, and neither is live.